recovery

[abcd1234893124]

How can I access the media to perform a factory reset?
I got an error while updating, and when I try to restore, it says the recovery is corrupted.
Thanks to anyone who can help.

[Garp_senchau · Accepted solution]

@CND641716H, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you've encountered an error with your recovery being corrupted, you can perform a factory reset with recovery media. Here’s how you can access and create the media needed for a factory reset:

Create Recovery Media:

• Use HP Recovery Manager to create recovery media. This is often done using a USB flash drive or discs (purchased separately). On models with the HP Recovery Manager, you can usually find this utility by searching for "HP Recovery Manager" in the Windows Start menu.
• Follow the on-screen instructions to create a system recovery image.

Using Recovery Media:

• If your initial attempt to create recovery media was unsuccessful due to a corruption issue, you can order recovery media from HP’s support site.
• Go to the HP Customer Support - Software and Driver Downloads page, and navigate to the product page of your HP Notebook - 15-ay105np. There, you can find options to order recovery media suitable for your system.

Performing Recovery:

• Once you have the recovery media, you should be able to initiate the recovery process by inserting the media (USB or Disc) and restarting your computer.
• As the system turns on, press the boot menu key (often F11 or ESC) to select booting from the recovery media.
• Follow the on-screen instructions for a complete factory reset.

Windows Recovery Tools:

• If you cannot use recovery media you created, try using Windows Recovery tools to restore system settings or files.

It's crucial to back up your data before performing a factory reset or system recovery, as this process will erase all personal files and installed applications

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[abcd1234893124]

Hello, good evening, I really appreciate your help and response.

I can't access the media through the website to perform a factory recovery.
The HP Cloud Recovery Tool Installer says it can't find the media.
F11 says the files are corrupted and won't start the factory recovery.
I really need that media to put on my USB flash drive.

Regards,

[abcd1234893124]

[Garp_senchau]

Hey @abcd1234893124,

Thank you for your response

  

This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,

[abcd1234893124]

  Bom dia, obrigado pela sua resposta.

Mas infelizmente ainda nao consegui resolver o problema!

Quando tento fazer uma recuperacao de media do portatil para proceder a restauracao de fabrica  diz que o poratil nao na base de dados.

É triste por causa de um ficheiro tenho o portatil inutilizado onde a HP nao se disponibiliza a tentar resolver nem responde aos email e nos telefonemas dizem para aguardar...

De certeza que irei ter este episodio todo em consideração na compra de um novo equipamento!

Cumprimentos