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nsb06
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Message 1 of 2
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Flag Post

refurbised warranty issue

‎06-09-2020 01:32 PM

HP Recommended
Product: hp envy360

I purchased the laptop in January.  I recently began getting an error message stating my cooling fan was not working.  I called regarding the issue and was told my refurbished laptop only had a 90 day warranty whereas the website states that the refurbished laptops have a 1 year warranty.  I am not receiving the error message now but I am concerned about the warranty issue.  I see other people have had this same issue as well.

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WAWood
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Message 2 of 2
Flag Post

‎06-09-2020 01:39 PM

HP Recommended

@nsb06 

Refurbished PCs are warrantied by the reseller -- so they set the terms, and if you have issues with those, you have to deal directly with the reseller.

***If my post helped, click the White thumbs-up symbol to say thanks***

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