regarding camera and speaker driver

[Victus281]

My laptop was updated one week ago, and after the update, its camera and speaker stopped working. I have tried all the solutions available on the internet and even performed a complete reset of my device, but they still do not work. I checked both devices in the BIOS, and it reports that all devices are working successfully. I think this is a driver issue. I tried to find the drivers on the HP support site, but they do not seem to be available there. I have no idea what to do next. Please help me get my devices working properly again.

[Rita_R2]

Hi, @Victus281, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Troubleshoot Audio Problems in Windows 10 | HP Computers | HP Support - YouTube

No sound in Windows? How to troubleshoot Audio Problems in Windows 11 #shorts

How to restore an HP webcam in Windows 11 Device Manager | HP Support

Introduction to HP Support Assistant 9 | HP Support Assistant | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support