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‎05-23-2018 08:21 PM

HP Recommended
Product: HP ZBook 17 G3 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

hello , so i bought a used laptop a while ago (a HP ZBook 17 G3 Mobile Workstation) and i did a full format of it some days ago , but when i try to update the bios it says i need a BIOS setup password , is there a way i can figure out what the password is ?5-24-2018 1-20-17 AM.png

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2018 08:55 PM

HP Recommended

@Bluetoother

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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2 REPLIES 2

‎05-23-2018 08:55 PM

HP Recommended

@Bluetoother

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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‎12-15-2019 07:20 AM

HP Recommended

Could you solve the problem? How did you solve it?

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