replacement hard drive not detected

[mouse_pad]

Replaced the failed 1 Tb hard drive with a smaller 750 Gb and the bios won't detect the new drive.

[DavidSMP]

Hi @mouse_pad,

Welcome to the HP forums!  A very good day to you. 🙂 Hope you are doing well. 🙂 I understand that the unit is not detecting the replacement Hard drive. It will be a delight to assist you here. 🙂 

Splendid diagnosis of the issue. Superb observations before posting. Kudos to you on that score. 🙂 You are a privileged HP customer and we value your relationship with HP greatly.  It is a privilege to share this platform with you. 🙂

First off, we need to diagnose correctly if the issue is with the hard drive controllers on the motherboard that detect the hard drive.

Please perform these steps.

• Please remove the hard drive and re-seat it again.
• Then perform a bios defaults. Steps:
• To do this, please keep tapping the Esc key gently several times as soon as you power on the computer.
• It takes you to the startup menu.
• Then press the F10 key to go the bios.
• Then press F9 key to load setup defaults and select yes and push “enter.”
• Then press F10 to save changes and exit and check if it still boots to the screen that you described.
• If this still does not fix the issue then check the product specifications of the hard drive to see if it is compatible with this computer as the original hard drive was 1 TB and 5400 RPM.
• Product specifications link: http://support.hp.com/us-en/product/HP-Pavilion-g6-Notebook-PC-series/5330578/model/5371100/document...
   
• Then to isolate the issue further, please check if the hard drive that you purchased works correctly by trying it out on a different computer if possible only.
• Otherwise, please try with a different hard drive and if it still does not get detected, then the SATA connector on the motherboard that communicates with the Hard drive is faulty and hence does not detect the hard drive.
   
• You could contact a local technician like Best Buy or Staples to get the motherboard replaced. I will include the service guide link which gives you a list of compatible motherboards for the computer. Service guide link: http://h10032.www1.hp.com/ctg/Manual/c03593126 Please visit page numbers 74 and 75 for this information.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[mouse_pad]

Thanks for the info. I originally suspected a hard drive failure of the original 1 TB drive and the diagnostics confirmed it. It passed the SMART check, but failed the Short DST check. Replaced the failed drive with the new 750 GB. Even though the BIOS dosen't show a HD, the 750 GB does pass the SMART check and Short DST checks under the diagnostic tests.

Is it normal not to show a HD device in the BIOS of the G6 Pavillion?

Back to the real main problem. The recovery process Fails. Ordered a Recovery kit (USB stick), followed the directions and on the final reboot, it fails. Did it twice, so I know it's not a fluke.

I have some error related logs, I can provide any information related to it.

There is an error message stating,

Failed Device #0

Description:Unknown USB device

PNPDevice ID:USB\VID_0000&PID_0008\5&164808BA&0&1, Code [43]

Any thoughts?

thanks,

ron

[DavidSMP]

Hi @mouse_pad,

Brilliant work and fabulous troubleshooting. I would request you to run the complete HDD extensive tests from F2 to ensure that the hard drive is not faulty. Please run the component tests also. Once it is established that the hardware is fully functional, please contact HP phone support to order another USB recovery media kit and try the recovery again.

Please give them the work order of the previous recovery media kit and ask them to send you another USB recovery media as this one is not working correctly. Link for HP phone support: http://hp.com/contacthp  Please follow the on-screen instructions to contact HP phone support.  Link for system recovery: http://support.hp.com/us-en/document/c03489643 Please select the most relevant option that best describes your computer.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you.  

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

Happy holidays to you and your family. 

[mouse_pad · Accepted solution]

The problem was related to a mini wifi usb plug-in that was still plugged in during the recovery process. Once I removed it, the rcovery process went smooth. The system does recognize the drive fine. Issue resolved.

thanks for the support,

ron

[DavidSMP]

Hi @mouse_pad,

I am really happy for you that the issue has been resolved. You've been simply superb to work with. 🙂

It was an absolute privilege to have shared this platform with you. 🙂

Trust me, I've done everything I can to assist you here, by keeping your best interest in mind.:) 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and dow have a blessed year ahead. 🙂