RayanneB Top Student
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ProBook 4540s
Microsoft Windows 10 (64-bit)

 

The hard drive failed on the laptop. I'd like to replace the drive and found the replacement part in the HP PartSurfer, although, it appears to be out of stock.

 

My question is:  If I purchase the official replacement part, will the operating system come with it? Or will I have to purchase a new OS for the computer?

 

 

 

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HI.

 

Not the hard disk comes without system, you can do a dump that if you are not an advanced user it will be difficult, you install the hard disk and request the recovery disks of your system and equipment, this would be simpler or animated I leave a Link where he explains how to achieve a migration without reinstalling the system, all this if your previous disk is in good condition.

 

 

http://lifehacker.com/5837543/how-to-migrate-to-a-solid-state-drive-without-reinstalling-windows

 

http://support.hp.com/us-en/document/bph07143

 

Regards.

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limezoft Tutor
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Hi,

 

I would recommend to have it replaced with a SSD. The Migration process is fast and simple. You have to connect the new SSD through a USB port first with the machine on and run the migration software and it will clone your old harddrive into your new SSD. After that is completed you can open your laptop and change the hard drive and when you turn it back on enter the boot options F10 and make sure the SSD is set as the default boot drive. Ones that done and your windows turns on you would be all set with your new drive. Without loosing any files or OS.

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RayanneB

 

Hello;

Allow me to welcome you to the HP forums!

Any notebook hard drive can be used to replace the original, it doesn't have to match the HP part number.

 

Since the hard drive failed, none of the "migration" steps or tools are going to work properly, as they require a working drive.  So, don't know why folks posted such instructions.

 

The ONLY reliable way to restore a working PC in the case of drive failure is using something known as HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

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you install the hard disk and request the recovery disks of your system and equipment.

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RayanneB Top Student
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This particular user decided to replace the computer rather than replace the drive and try to restore data from a dead HDD.

 

However, I have another client who just bought a new machine with a SSD. His old laptop is still operational, so this information is very useful. Thank you!

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Thanks to you @RayanneB Have a nice day.

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