reset PC

[Ram20871]

I need help with reset since my account is took over by someone and I'm locked out

[Max3Aj]

@Ram20871, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're locked out of your HP Pavilion laptop due to unauthorized access to your account. I’m here to help you reset your PC and regain control.

Option 1: Reset Your PC from the Sign-In Screen

If you're unable to log in, you can reset your PC directly from the sign-in screen:

1. On the sign-in screen, hold down the Shift key and click the Power icon in the lower-right corner.
2. While holding Shift, select Restart.
3. Your PC will restart to the Choose an option screen. Select:
   • Troubleshoot > Reset this PC.
4. Choose either:
   • Remove everything (recommended if your account was compromised).
   • Keep my files (if you want to retain personal files).
5. Follow the on-screen instructions to complete the reset.

Option 2: Use HP Cloud Recovery (if Windows reset fails)

If the above method doesn’t work, you can use the HP Cloud Recovery Tool to reinstall Windows:

1. On another PC, download the tool from here:
   HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
2. Create a recovery USB drive.
3. Insert the USB into your locked laptop and boot from it.
4. Follow the prompts to reinstall Windows and reset your device.

Important Tips:

• After resetting, create a strong password and enable two-factor authentication for your Microsoft account.
• Consider running a full antivirus scan after setup to ensure your system is secure.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support