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HP Recommended
Microsoft Windows 11

I just bought a HP 14 Laptop and want to reset the entire computer, deleting all files and restarting it. Every time I try to reset it, I get an error saying it couldn't reset. I've tried several different steps from Google searches and nothing works. How can I reset it? This is annoying. 

2 REPLIES 2
HP Recommended

Hi @CMnewuser,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended
it is:
14-dq0040nr
 
celeron N4020
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