reset error

[CMnewuser]

I just bought a HP 14 Laptop and want to reset the entire computer, deleting all files and restarting it. Every time I try to reset it, I get an error saying it couldn't reset. I've tried several different steps from Google searches and nothing works. How can I reset it? This is annoying. 

[Kuroi_Kenshi]

Hi @CMnewuser,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[CMnewuser]

it is:

14-dq0040nr

celeron N4020

[Kuroi_Kenshi]

Hi @CMnewuser,

Thank you for the response

Try these steps:

Prepare for Reset

1. Back up important files: Ensure you have backed up any critical data to an external storage device or cloud service. This process will delete all files and settings.

Open Windows Recovery Environment

Restart your computer: Immediately press the F11 key repeatedly. This will open the recovery environment.

HP Sure Recover Screen: If prompted, select Restore from local drive to access recovery options.

Perform Reset

1. Choose an option: On the Choose an option screen, select Troubleshoot.

1. Reset this PC: On the Troubleshoot screen, select Reset this PC.

Remove Everything: Select Remove Everything. This will delete all personal files, apps, and settings.

Local Reinstall: Choose Local Reinstall.

Provisioning Packages: Decide whether to save any Windows provisioning packages.

Just Remove Files: Select Just Remove Files. Do not choose Fully Clean Drive as this wipes the entire operating system.

Reset Confirmation: On the Reset screen, select Reset to confirm the process. Your computer will restart automatically when the reset is complete.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[CMnewuser]

I’ve tried that 322 times and it doesn’t work. 

[Kuroi_Kenshi]

Hi @CMnewuser,

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,