reset my HP Envy Windows 8 Laptop to factory settings

[Luke1130]

I am trying to reset my HP Laptop to factory settings and it keeps saying the recovery drive is not accessible. I've tried multiple solutions and sometimes in videos I've watched the buttons aren't on my screen like other laptops. I've tried to mess with the partition but it seemed like typing in code which I couldn't get father than information about the partition.  I've also tried to back up with a USB and that doesn't work either. 

Thanks 

[Paul_Tikkanen]

Hi:

If none of the recovery options are working, the only suggestion I can offer, would be to try clean installing W8.1 by using the W8 product key in your notebook's BIOS. 

You posted that your notebook is running a 32 bit OS, but any HP Envy notebook that I know of comes from HP with a 64 bit operating system.

Install W8.1 by creating the Microsoft installation media, using another Windows PC, since yours is not working...You want W8.1 64 bit. 

If you bought the PC in an EU country, you probably will have to use the W8.1 N ISO file download.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.