reset pc

[Storming41]

Help.

I am trying to reset my laptop and it says no recovery environment and I do not have a back up copy of windows 11.

I have checked and my recovery partition is no longer there.

Is it possible to recreate it?

Can anyone help please?

[VikramTheGreat · Accepted solution]

Hi @Storming41,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Yes, you can still reset your HP Laptop PC 15s-fq2000 even if the recovery partition is missing, though it will take a few steps. Here's what you need to do:

Option 1: Use the HP Cloud Recovery Tool

Since your recovery partition is gone, HP offers an official tool that lets you create a fresh recovery USB using another working PC.

🧰 What You Need:

• A second Windows PC
• A blank USB flash drive (at least 32 GB)
• Your laptop’s product number (e.g., 2D119AV)

📥 Steps:

1. Download HP Cloud Recovery Tool:
   👉 HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
2. Install it on another PC.
3. When prompted:
   • Enter your laptop’s product ID (you already have: 2D119AV)
   • Insert the USB drive
   • The tool will download Windows 11 + HP drivers and create a recovery USB
4. Insert the USB into your HP 15s laptop and boot from it:
   • Power off the laptop
   • Turn it on and immediately press Esc repeatedly, then F9 to enter the boot menu
   • Select the USB drive to begin recovery

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support