• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop PC 15s-fq2000 (2D119AV)
Microsoft Windows 11

Help.

I am trying to reset my laptop and it says no recovery environment and I do not have a back up copy of windows 11.

I have checked and my recovery partition is no longer there.

Is it possible to recreate it?

Can anyone help please?

1 REPLY 1
HP Recommended

Hi @Storming41,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Yes, you can still reset your HP Laptop PC 15s-fq2000 even if the recovery partition is missing, though it will take a few steps. Here's what you need to do:

Option 1: Use the HP Cloud Recovery Tool

Since your recovery partition is gone, HP offers an official tool that lets you create a fresh recovery USB using another working PC.

🧰 What You Need:

  • A second Windows PC
  • A blank USB flash drive (at least 32 GB)
  • Your laptop’s product number (e.g., 2D119AV)

📥 Steps:

  1. Download HP Cloud Recovery Tool:
    👉 HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
  2. Install it on another PC.
  3. When prompted:
    • Enter your laptop’s product ID (you already have: 2D119AV)
    • Insert the USB drive
    • The tool will download Windows 11 + HP drivers and create a recovery USB
  4. Insert the USB into your HP 15s laptop and boot from it:
    • Power off the laptop
    • Turn it on and immediately press Esc repeatedly, then F9 to enter the boot menu
    • Select the USB drive to begin recovery

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.