reset stuck at 100%

[GouravKhatri]

I'm resetting my laptop but every time the cloud window download stuck at 100% even after doing sfc /scan and some other stuff but no of them work it always stuck at 100% for over an hour each time I don't have bootable drive that's why im using cloud window download during reset process but it never finish, please help me Microsoft 

[Max3Aj · Accepted solution]

@GouravKhatri, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP 15-d5000 laptop is stuck at 100% during the “Cloud download” reset process, even after using sfc /scannow and other troubleshooting steps, here’s how you can fix it:

Recommended Fixes (No Bootable Drive Required)

Option 1: Use Local Reinstall Instead of Cloud Download

Since cloud download often fails due to server or integrity issues:

• Go to Settings > System > Recovery.
• Click Reset this PC → Remove everything.
• Choose Local reinstall instead of Cloud download.
• Local reinstall uses the files already on your device.
• It's faster and more reliable on a troubled system.

Option 2: Use Windows Recovery Environment (WinRE)

• Force shutdown the laptop (hold power for ~10 sec).
• Turn it on and immediately press F11 repeatedly to enter Recovery Environment (WinRE).
• Go to: 
  Troubleshoot > Reset this PC > Remove everything > Local reinstall.

Option 3: Create a Bootable USB on Another PC

If you have access to any other Windows PC, you can create a bootable USB for a clean install:

• Go to Microsoft's official site.
• Download the Media Creation Tool.
• Plug in a 16GB USB drive.
• Use the tool to create installation media.
• Plug it into your HP laptop and boot from USB (press F9 on startup).

During install, choose “Custom” > delete all partitions > install to unallocated space.
 

>HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Additional Notes

sfc /scannow only checks for protected system files, not all corruption.

For deeper fixes, you can also try:

• DISM /Online /Cleanup-Image /RestoreHealth  

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support