reset the boot

troy141 · ‎03-06-2021

Laptop crashed.

I've done recovery manager to factory reset via F11 button, and this process appears to have been completed

However, got this message

1. boot device not found,install operating system,hard disk (3F0)

When I try to reset the boot via F10 button, I get message

Critical error detected/no partition found/unknown error- x:\windows\system32:

my computer literacy is basic so please use beginner's language

thanks in advance

Prométhée · ‎03-06-2021

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

troy141 · ‎03-07-2021

Hello

Model is HP Pavilion x360 convertible

Prod No: X5W53EA#ABU

Prométhée · ‎03-07-2021

hi

3F0 Boot Device Not Found Error Displays on a Black Screen

HP Consumer Notebook PCs - Boot Device Not Found (3F0) or Automatic Repair Errors

try this

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Create an account on the HP Community to personalize your profile and ask a question