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‎02-04-2023 09:40 PM

HP Recommended

I am tring to reload windows 11 from a USB media device and I keep getting a request to provide my admin password but all my passwords keep getting rejected

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1 person had the same question
1 REPLY 1

‎02-05-2023 08:25 PM

HP Recommended

Hello @DrGlen 

Sorry to hear that you are having problems ...

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1675653989136.png

ub6424_1-1675653990032.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

 

Kind regards

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