10-04-2019 05:42 PM
Hello i've been trying to reset my laptop cause it stopped working out of no where. i would try to do system recovery but it would say " To use system restore, you must specify which windows installation to restore. restart this computer, select an operating system, and then select system restore" i did as it said and reset the computer when it power on it would give me keyboard lay out and then take me back troubleshooting. at the moment im doing a system test the extensive test on the computer. ( can not get into the home screen only takes me to troubleshoot )
things i've tried " turning the computer off then holding the power button until it shuts down repeat 2 more times" the screen i needed never popped up
" shutting the computer off, powering it, taping F11 non stop" nothing happens
" going to command prompt and typing " rstrui.exe " but the box pops up saying to reset and select an operating system, typing "system reset –factoryreset" but then it says ' system' is not recognized as an internal or external command, operable program or batch file."
the model of the laptop is : Model: 15-bn070wm
10-05-2019 03:07 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
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