resetting stuck at 99%

[cmw1960]

I have just tried to reset my laptop and it stuck at 99%. What do I do?

[Chimney_83]

Greetings @cmw1960, 

Welcome to HP Forums and Thanks for the post. 

I understand that your computer is stuck at 99% while performing the reset, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

Have you run a diagnostics on your computer?

Recommend you do a hard reset on your computer. 

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 

This should get you to a Startup Menu and from there you can select System Diagnostics. 

Please select system diagnostics and run a system test. Click here. 

If the test fails, please contact our phone support for the service options.

If the test passes. Please exit system diagnostics.

Try performing a reset again or check if your computer boots to the desktop. 

Let me know how it goes.