restarting problem

[SKJHA0786]

laptop not restarted

and

not auto updated

[GOLD_MASTER]

Hi @SKJHA0786, thanks for posting. Sorry to hear about the issue with your HP product.

Meanwhile, if the laptop won't restart or install updates, try this: hold the power button 15 seconds to force it off, unplug the charger, wait 30 seconds and turn it on; then run Settings > Windows Update > Advanced options > Recovery > "Fix problems using Windows Update" (Windows 11) or the Windows Update troubleshooter.

To give you the exact solution, I need a few details:

1. The exact model and product number: it's on the label underneath, or press Fn + Esc (notebooks) or open HP Support Assistant.
2. Your operating system (e.g. Windows 11 64-bit).
3. Any error message, beep code or blinking light pattern (count the long and short blinks).
4. When it started and what changed before (update, drop, liquid, new hardware).

With that information I'll point you to the right steps and downloads. Keep me posted!