ripristinare sistema operativo originale windows 8 nel BIOS, ma si avvia windows 7

[Mirkoloc]

ciaoa tutti. mio ​​padre è morto, e sto usando il suo laptop, l' etichetta nel retro del laptop è windows 8 ed anche nel BIOS risulta  come sistema Windows 8, ma quando si accende si avvia windows7 . non riesco a trovare alcuna informazione di recupero del sistema originale di fabbrica sul disco c: perché?  come posso eliminare tutto e ripristinarlo con le origini di fabbrica? grazie

[Paul_Tikkanen · Accepted solution]

Hi:

My condolences regarding the death of your father.

Unfortunately, you will not be able to obtain a W8 recovery kit for your notebook as it is no longer available.

Here is a way you can install W8.1 for free by using the W8 product key in the notebook's BIOS...

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want W8.1 64 bit. 

https://www.microsoft.com/en-us/software-download/windows8ISO

At the beginning of the installation routine, you can delete every partition on there.

There is no point in keeping the recovery partition if it has one.

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Sleekbook/5296234/model/5340315

[MarcusC]

Hey Mirkoloc

I'm very sorry for your lost.

We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding and for visiting our English HP Support Community. 

@Paul_Tikkanen 

As always, thank you so much.

Regards,

MarcusC

[Mirkoloc]

thank you very much you have helped me a lot, I think I have solved my problem thanks to your help. thank you very much again Paol_Tikkanen

[Paul_Tikkanen]

You're very welcome.