s mode

[Nedly2]

Hi ive followed all the instructions to remove s mode from my new laptop but its not working

[Kuroi_Kenshi]

HI @Nedly2,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re trying to remove S mode from your new laptop, but it isn’t working. Let’s go through a few steps to check what could be preventing it from switching out of S mode.

Confirm you’re signed in with a Microsoft account
Open Settings > Accounts and make sure you’re signed in with a Microsoft account, not a local account.
Switching out of S mode requires an active Microsoft account.

Check your internet connection
Make sure the laptop is connected to a stable Wi-Fi or wired network.
A weak or interrupted connection can stop the S mode switch from completing.

Use the correct S mode switch page
Go to Settings > System > Activation.
Under “Switch to Windows Home/Pro,” select Go to the Store (do not choose Upgrade Windows).

Try switching from Microsoft Store directly
In the Microsoft Store, search for Switch out of S mode.
Open the page and select Get, then wait for the confirmation message.

Sign out and back into Microsoft Store
Open Microsoft Store, click your profile icon, and sign out.
Sign back in using the same Microsoft account, then try switching out of S mode again.

Check date, time, and region settings
Go to Settings > Time & language and make sure date, time, and region are correct.
Incorrect settings can block Microsoft Store actions.

Restart the Microsoft Store cache
Press Windows + R, type wsreset, and press Enter.
The Store will reset and reopen automatically.

Run Windows Update
Go to Settings > Windows Update and install all available updates.
Some systems require updates before S mode can be disabled.

Restart the computer and retry
Restart the laptop after completing the above steps.
Then try switching out of S mode again from Activation settings.

I hope this helps.

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Best regards,