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‎07-26-2024 02:27 PM

HP Recommended

Hello, I've been using my laptop for a solid 8months now without any issues but this summer I went to a vacation and left my laptop inside its cover, and when I started using it again I noticed a keyboard marks on the screen, I tried using a soft cloth and other solutions but nothing worked. My laptop is still under warranty, is there any chance that I can get my screen replaced for free or get this issue fixed?? I also saw on your website that hp don't support damaged screen, but still I am here trying my luck 

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1 REPLY 1

‎07-28-2024 06:18 AM

HP Recommended

Hi @Crishduleo,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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