Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2020 08:18 PM

HP Recommended

Re: screen says: www.hp.com/go/techcenter/startup

‎03-16-2020 03:03 AM

HP Recommended

@Isaacmerinsingh, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • What is the exact error message?

Keep me posted for further assistance.

 

 

TEJ1602
I am an HP Employee

‎03-26-2020 08:50 AM

HP Recommended

15852340821172382775696626625792.jpg

 sir please solution

‎03-26-2020 09:24 AM

HP Recommended

@CND8262S2Y

 

To provide you with an accurate solution, I'd like to know the following-

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • What is the exact error message? The image you shared is not very clear.

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

‎04-12-2020 11:41 AM

HP Recommended

The smart hard disk check has detected an imminent failure to ensure no data loss, please backup the content immediately and run the hard disk test in system diagnostics hard disk 1 (301) 

 

‎05-02-2020 10:59 AM

HP Recommended

If you continue to get an error message and you try all the system diagnostics but it continues to take you back to www.hp.com\go\techcenter\startup is there anything that can be done?

‎05-02-2020 11:17 AM

HP Recommended

When the hard drive fails can you transfer anything from that computer to am new computer?

‎05-08-2020 11:09 AM

HP Recommended

Vgdgggdbggugtgdgbfgcfuiyde

‎05-13-2020 07:30 AM

HP Recommended

I just purchased this laptop, it has 3x the memory of my other hp (had it for 5 years now, running great), but a bit slower than this one. I was running your HP optimize tools. The next thing I know it sys "LOCKing...". It then shuts completely down. No other info provided.

I start it back up it says

* System Temp 90D

 

Then in reading the above heading it says it shut down to protect the system and did a Thermal Shutdown.

 

Right now I am pissed as hell, this system is sitting atop a gamer cooling pad, there is NO **bleep** WAY it should be getting hot at all.

I am really disappointed in this purchase.

 

I look forward to your response to this POS as I want it resolved or replaced

‎05-21-2020 02:29 AM

HP Recommended

my computer is turned on and back on

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.