screen stuck at "press the esc key for startup"

[yaela]

My screen stuck at "press the esc key for atartup menu" and its like thia since yesterday evening and I don't know what to do I don't even understand in computers I tried plugging it out of the power turning it off and on pressing all the keyboard buttons and nothing works and I need help

It started when I updated my computer that is an HP product or my scanner that is also an HP I just updated one of them and it Froze 

[IT_WinSec]

Hello @yaela 

Welcome !

• I guess you tried to restart the PC already. Did you press the power-on button and hold it for 5-6 seconds ? Then try to start the PC back again...
  
  
• Can you elaborate on what kind of an update you have performed. Provide details, please.
  
  
• It looks like a software issue (based on your description), but just to be sure, can you please run a hardware diagnostics (Esc/F2) so that we rule out a hardware issue ? Run a fast/quick test if available . Here is an example video >> https://www.youtube.com/watch?v=6JXUp43ahHA

Looking forward to your update.

[yaela]

 I can't press anything on my keyboard at all 

And I tried pressing the power button for few seconds but nothing 

[IT_WinSec]

• Could you provide information on the update you have performed - was it a BIOS update, Windows update, driver update .... ?

Please, turn off the computer by pressing the power-on button for 5-6 seconds until it powers off completely.

Watch the video instructions

Start the computer by pressing the power on and immediately after that begin pressing the Esc button repeatedly.

HP start up menu should appear and then press F2 for hardware diagnostics

Let me know the results.

[yaela]

 Thats the screen I'm seeing and sometimes when I'm pressing something this shows up in the right bottom corner 

 

[yaela]

I don't think it was a driver or windows update might be bios I'm not sure 

And nothing works on thr keuboard I tried following the video but I can't nothing works when I press something 

[IT_WinSec]

Thank you for your update, @yaela  Apologies I could not reply back earlier. I also just read your PM.

It looks like an issue with the power-up and may be a BIOS issue. Also the BIOS update which you mentioned leads me towards this direction.

• Try BIOS recovery using one of the methods described in this official articles (videos also available there) >> https://support.hp.com/us-en/document/c04126730

Let me know if that works for you

Note that BIOS update is usually a risky procedure and should be avoided unless you experience any specific BIOS issues or for high severity updates

[yaela]

I don't have that kind of computer to try that 

But I did tried it before and it did not worked 

[IT_WinSec]

---

@yaela wrote:

I don't have that kind of computer to try that 

But I did tried it before and it did not worked 

---

Could you elaborate , please ? What kind of computer you mean ?

The instructions posted above are generic and apply to most HP computers (if not to all of them)

To be more precise, would you be able to post your exact computer model and its product number (p/n) -> here are details how to find them >> https://support.hp.com/us-en/document/c00033108

Thank you for your cooperation.

[IT_WinSec]

With regards to the BIOS recovery, there are 2 types of recovery:

- using keyboard keys which loads previous BIOS image from build-in place

- using BIOS image which loads from a USB drive prepared prior to the operation

Have you tried them both ? Details are described in the article >> https://support.hp.com/us-en/document/c04126730