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‎01-06-2026 09:57 AM

HP Recommended

SCREEN TURN BLACK WHEN TURN ON NO RESPONED

1 REPLY 1

‎01-08-2026 09:26 AM

HP Recommended

Hi @phelen222,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

 

  • Do you see the HP logo or any lights on the keyboard/power button when you turn it on?
  • Does the fan start spinning, or is the laptop completely silent?
  • Have you tried connecting the laptop to an external monitor to check if the display works there?

 Troubleshooting Steps You Can Try

  • Hard Reset: Disconnect the charger, then hold the power button for 15–20 seconds. Reconnect power and try turning it on again.
  • Check Display Brightness/Function Keys: Sometimes the screen brightness is turned all the way down. Try pressing Fn + F3/F4 (brightness keys) or the display toggle key.
  • External Monitor Test: Connect the laptop to an external monitor or TV via HDMI. If you see output there, the issue may be with the laptop’s display panel.
  • BIOS Reset: Turn off the laptop, then press and hold Windows + B while pressing the power button. This forces a BIOS recovery screen if the firmware is corrupted.
  • HP UEFI Diagnostics: Press Esc repeatedly at startup, then F2 to enter diagnostics. Run the display and hardware tests if the menu appears.

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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