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HP Recommended
HP Pavilion - 15-cc166tx
Microsoft Windows 11

I wanted to secure erase my harddisk but there is no option showing of secure erase in BIOS > security. please help me whats wrong with my laptop HP Pavilion - 15-cc166tx. many of options shown on videos related to HP laptops are not available on my laptop. once my laptop OS got some issue and I couldn't reinstall the OS so I gave it to repair shop. after that I am not finding many of the options in my laptop. please help me out what to do?

1 REPLY 1
HP Recommended

Two things ...

 

First, you will have to boot from something outside of Windows to do a secure erase, and since that is not done from the BIOS, you will have to use an app that allows you to create a boot USB stick and run from that.  MiniTool Partition Wizard used to have that tool, but I have not used it in a long time.

 

Second, if all you want to do is reinstall Windows, there is no need to do a secure erase because the installer allows you to reformat the drive at the start of the process.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.


The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.


You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:


https://www.youtube.com/watch?v=xmtXOU40vxk

 

You use the Microsoft Store to download the actual tool:


https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

 

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:


https://support.hp.com/us-en/document/ish_2039298-1862169-16


Here's a video from HP Support about using the Cloud Recovery Tool:


https://www.youtube.com/watch?v=P7AwuKNJKS4



I am a volunteer and I do not work for, nor represent, HP
Learn how to use the HP Cloud Recovery Tool in Windows 11. If you need to recover your HP notebook, the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. YouTube Chapters: 00:00 Introduction 00:30 Prepare for the recovery 01:19 Download and install the HP Cloud ...
Watch this video to know how to recover your computer using the HP Cloud Recovery Tool. We will set up a recovery image on a USB flash drive using the tool and get your computer back up and running easily. Chapters: 00:00 Introduction 00:16 What you will need 01:19 Start recovery process 04:16 ...
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