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HP Recommended

I just bought a new HP ENVY-4 with Windows 8 pre-installed.

After some weeks in which it worked fine, the computer started to have some trouble. Then it simply did not start anymore. As I shitch on, stay for a while with black screen and then a blue mask appears saying "selected boot image did not authenticate". Only chance is therefore to press ENTER and then the computer shut off completely.

I went trough your forum and tries almost everything.

Recovery tools run, but not resolve. After the treatment, the problem is still there.

I noticed that If I try to run the tool "repair problems to start windows", computer says that was not able to repair...

I also open BIOS and changed the setting relevant to secure boot and legacy mode... the computer simply does not start!

I finally re-formatted the PC trhough the USB reboot key, (done with the HP support tool, when it was new)... same problem appear as I restart!

 

Can you please help me? is a 3month brand new computer and I would really disappointed to trow away my money.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

effebbi,

 

If your battery does not easily remove with a latch on the back of the notebook, you can hold down the power button for 30 sec with the power cord removed to do the same thing.

 

Let me know how everything goes

Have a good day.

 

View solution in original post

19 REPLIES 19
HP Recommended

Hello effebbi,

 

You’re not able to boot to windows.

 

Do a hard reset.
Turn the computer off.
Remove the power cable and the battery.
Hold down the power button for 15 sec while booth power sources are removed.

This should reset the hardware in the computer.

 

As you power it back on tap the F2 key. This will load hardware diagnostics.
Run the startup test.

This will test all the hardware in the system and detect any problems.

 

If all tests pass you may want to RESET windows.

 

Here is a link to restore, refresh and reset windows, you may want to try the restore and refresh first, as they will not delete your personal files.

 

If you’re still not able to load windows, you can call HP and they can repair the unit for you.

 

Here is a link to a phone number to call HP.

 

Let me know how everything goes

Have a good day.

HP Recommended

Thanks for reply.

In order to proceed with your instructions, I need the procedure to remove the battery.

My PC is an ENVY, model 4-1100SL

can you please provide this instruction or the link where I can find it?

thanks

 

HP Recommended

effebbi,

 

If your battery does not easily remove with a latch on the back of the notebook, you can hold down the power button for 30 sec with the power cord removed to do the same thing.

 

Let me know how everything goes

Have a good day.

 

HP Recommended

Thanks for further clarification.

I follow your instructions. here you are the result

 

Hardware reset done

hardware diagnostic open and start up test run successfully. No problem detected.

 

tried to restart the computer, but identical message as non bootable device (secure boot is deactivated and therefore the message is different)

Try to enter in BIOS (press F10 as PC start up), but does not work

 

after several attempt, could enter in boot options (F9) and restart the PC through re-boot USB key.

In HP recovery menu  I choose the option to reset the PC with original setting

 

After the complete reset, the computer started normally. I did 3 restart successfully.

installed Office and re-started successfully again.

Problem seems to be solved!

Thanks

 

HP Recommended

effebbi,

 

You’re welcome.

 

Glad to know that everything is working correctly.

 

Have a good day.

HP Recommended

i tried doing that but my computer didnt respond and made a beeping sound do you know waht to do? because ive had this computer for about atleast 6 months

HP Recommended

Hello j-po,

 

I understand that you are getting an error that windows did not authenticate.

 

The last person had to reset windows.

 

Here is a link that will explain a refresh and walk you through the steps.

 

Let me know how everything goes.

HP Recommended

I followed the hard resset directons from anothers post, it worked, but mine failed the start up test, I have had this computer since febuary and the hard drive has already been replace once and now it says failure ID : 0G9G-6H16QQ-x1A-60USO3  I have had so many problems with this computer, please help- I sent it in in through warrenty when they replaced the hard drive first, so I expected it to be fixed. I have only had it back for 2 and a half months. 

HP Recommended
will the refreshing of the system delete the user files?
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