server error

[Malcolmlincoln]

error message i receive,  repeated opening of browser as separate pages - can anyone help

HTTP Status 500 – Internal Server Error

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Type Exception Report

Message Secondary server not ready

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.io.IOException: Secondary server not ready
	com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
	org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)

Note The full stack trace of the root cause is available in the server logs.

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Apache Tomcat/9.0.106

[VikramTheGreat · Accepted solution]

Hi @Malcolmlincoln,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error you’re seeing: HTTP Status 500 – Internal Server Error. Message: Secondary server not ready, Exception: java.io.IOException: Secondary server not ready. It's not a Windows or HP hardware issue; it’s a server-side error from HP’s Product Finder or related web service, likely triggered when the browser tries to load HP support or configuration pages repeatedly.

Why It Happens

• HP Support Assistant or HP Product Finder is trying to open multiple tabs to fetch product info.
• The HP server handling those requests is either down or not responding correctly.
• Your browser interprets this as repeated page loads.

How to Fix It

1. Clear Browser Cache
   • Open your browser settings.
   • Clear cache and cookies.
   • Restart the browser.
      
2. Disable HP Product Finder Auto-Launch
   • Open HP Support Assistant.
   • Go to Settings > Notifications.
   • Turn off any auto-launch or product info features.
      
3. Update HP Support Assistant
   • Download the latest version from HP PC Hardware Diagnostics | HP® Support.
      
4. Try Another Browser
   • If the issue persists in your default browser, try Chrome or Edge.
      
5. Check HP Server Status
   • Sometimes this is on HP’s end. If the error persists after updates, wait and retry later.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Malcolmlincoln]

Thank you Vikram. Perfect

Malc

[VikramTheGreat]

Hi @Malcolmlincoln,

I’m glad everything worked out perfectly. If you ever need further assistance with your HP products, I’m always here to help.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Malcolmlincoln]

Thank you Vikram for responding to my problem. All resolvemalc