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‎02-28-2021 08:38 AM

HP Recommended
Product: HP Envy Notebook 17"
Operating System: Microsoft Windows 10 (64-bit)

My wife touch the laptop she got a small spark, then everything went dead. I can't power it up again. Don't know what happened or what I can do

1 REPLY 1

‎02-28-2021 01:04 PM

HP Recommended

Hello @dmp66 

 

Welcome to the HP Support Community !

 

I am sorry about the issue you and your wife have faced. Please, reach to HP Support and describe your problem >> https://support.hp.com/us-en/contact-hp/

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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