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Level 1
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Message 1 of 2
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shock from laptop

HP Recommended
HP Envy Notebook 17"
Microsoft Windows 10 (64-bit)

My wife touch the laptop she got a small spark, then everything went dead. I can't power it up again. Don't know what happened or what I can do

Level 15
Level 15
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Message 2 of 2
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HP Recommended

Hello @dmp66 


Welcome to the HP Support Community !


I am sorry about the issue you and your wife have faced. Please, reach to HP Support and describe your problem >>



>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
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