showing blue screen and not getting restart

[Santanu62]

The same problem is going on inspite of contacting several time with hp WhatsApp support. A blue screen is appearing and showing error message than not getting restart automatically. Now the warranty period is also over. I want to extend the warranty.

[praveen196]

@Santanu62 Welcome to HP Community!

I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, 

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the check mark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

For extending the warranty, the laptop should be working conditions.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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