shutdown and reboot

[Anastya-Gu]

I bought an HP OMEN 16.1 laptop three months ago. The first month it worked well, but it started shutting down and rebooting for no reason. It was just then a strange crack, but more often with a terrible crack and lags on the monitor. Now it turns off three times a day when working in 3DS MAX, blocking my work! it's just unbearable! I do not know what the problem is, maybe overheating or a problem with the battery. I was incredibly angry because it was very expensive, I had to work every day, I don’t have the opportunity to pay for a long transportation and repair!

[Nal_NR]

Hi @Anastya-Gu,

Welcome to the HP Support Community. 

I'd like to help!

Have you made any changes to your Pc hardware or software?

Let's try these steps:

Run the Extensive Test if no system component failed during the Fast Test.

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests > Extensive Test.

Click either Run once or Loop until error.

While the test is running, the time remaining and test result for each component is displayed on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

You may also refer to the documents below for further assistance. 

Click here for HP's cool sense

Click here for computer restarts unexpectedly

Update the Bios, if not done already. Click here

Hope this helps! Keep me posted for further assistance.
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