• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ProBook 6570b
Microsoft Windows 10 (64-bit)

Hello Dear Community!

I'm facing  problem with sign in fingerprint  option. After installation of windows 10, 64 bit in my (Pro book 6570b). Everything was working perfectly before I installed the window but now my signin fingerprint and facelock  are not working, I have tried too much but cannot solved it. i need a driver to resolved my issue. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

HP used to have a W10 hotkey driver for your notebook but for some reason has removed it from the support page and the FTP site.

 

I was able to save the file years ago, so you can try it and see if that gets the brightness keys to work.

 

See this discussion for the link to my Skydrive folder and the file to download.

 

Solved: FN Keys (Brightness) on HP 4740s in Windows 10 do not work - HP Support Community - 8475709

 

Follow the other forum members instruction for how to manually install the driver if you get the same error.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

HP used to have a W10 hotkey driver for your notebook but for some reason has removed it from the support page and the FTP site.

 

I was able to save the file years ago, so you can try it and see if that gets the brightness keys to work.

 

See this discussion for the link to my Skydrive folder and the file to download.

 

Solved: FN Keys (Brightness) on HP 4740s in Windows 10 do not work - HP Support Community - 8475709

 

Follow the other forum members instruction for how to manually install the driver if you get the same error.

HP Recommended

i need proper assistance. i followed your instruction (link) it opens to sky drive and then multiple documents shown. i don't know which one is to download and which one will properly work in my laptop. HP Pro Book 6570b window 10.

HP Recommended

I provided the file number you need to download from My Skydrive folder in that discussion.

 

sp71790.zip

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.