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‎11-13-2017 09:08 AM

HP Recommended
Product: Hp noteboom
Help notebook wont move from spinnimg icon. Trird all things. This is for 4 days. Cant afford to loose anything.
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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2017 10:34 AM

HP Recommended

Hold the power button until it shuts down. Wait a minute or so before powering it on. Immediately after pressing power button to turn on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎11-13-2017 10:34 AM

HP Recommended

Hold the power button until it shuts down. Wait a minute or so before powering it on. Immediately after pressing power button to turn on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-13-2017 11:56 AM

HP Recommended

all tests passed but this did not solve the problem.  I am trying to reset computer now.  I know it will loose certain programs but I have to try something.

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