02-13-2020 12:35 PM
if i activate the sleep mode twice then i can't enter to windows and my screen stay black I have to shutdown my computer using the botton
02-17-2020 05:24 PM
Welcome to HP Community!
I suggest you make a few changes to the way sleep mode works under power options:
- Change - "Put the computer to sleep" to preferred time,
- And Change - "Turn off the monitor" to never.
If the issue persists, try the below steps:
Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.
In Windows, search for and open Control panel.
Make sure the View by setting is set to Category, and then click Hardware and Sound.
Click Power Options.
Click Change plan settings for the power plan that is selected.
Click Change advanced power settings.
Expand Sleep, and then expand Allow hybrid sleep.
Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.
(By the end of this article all the issues should be resolved)
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
02-18-2020 01:58 AM
thank you for your reply, this option is already off in my computer, i have tried to uncheck "allow the computer to turn this device to save power but it didn't neither
i found a solution for that i have just deactivated sleep mode and put instead hibernate mode just to keep my work on if i want
02-18-2020 11:09 AM
@nemo-001 Alright, if you wish to work on fixing the issue, I needed to know if you've deactivated the hybrid sleep and updated the BIOS as mentioned before?
If that didn't help either, please create a new user account to check if it works fine and keep me posted.
I am an HP Employee