slow computer

[TekoaO]

I was wondering if someone can explain why my computer moves so slow and can you advise what to do without having to purchase a new one?

[Arjita28]

I think there is an issue with the processor, you may get it fixed or replaced.

[Anand_Andy]

Hi @TekoaO,

Welcome to the HP Support Community

I understand you are facing a performance issue with your HP Pavilion - 15-Cc060wm. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP PCs - The computer is slow when used for the first time (Windows 10)
• HP PCs - Improving PC Performance (Windows 10)
• HP PCs - Improving latency and reducing lag in Windows 10
   

I hope this helps! Keep me posted. 

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