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‎10-14-2020 06:34 AM

HP Recommended
Product: LAPTOP-FNDB6T82
Operating System: Microsoft Windows 10 (64-bit)

Ошибка жесткого диска PTU4WC-9G4A90-MFGJ2K-60VCO3

1 REPLY 1

‎10-14-2020 07:04 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

ailure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PTU4WC-9G4A90-MFGJ2K-60VCO3OKXXXXXXXXXX10/14/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05985614

 

After you replace the drive, using another Windows PC with Windows 7 64 bit or newer, make a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/ru-ru/document/c06178673

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