smart hard disk Error

[socalsue72]

HP Pavilion 15-cw0085nr SN [personal information removed] Product no. 3VQ08UA. I don't know what type of windows OS. Message is HARD DISK ERROR . Hard disk 1 (301) F2 system diagnostics. It suggested I go to HP website. So here I am asking for help. Should I just buy anew one?

[Nal_NR]

Hi @socalsue72,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the HARD DISK ERROR.

This looks like a potential hardware issue. However, 

If you receive this error message, perform the following actions:

• Immediately back up all important data and files. While the SMART hard disk error might not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.
• Run a Hard Disk Test to verify the condition of the hard disk.
• If the error code includes 3F0, then see HP PCs - 3F0 boot device not found error displays on a black screen in Windows 10.

Back up your data

• In Windows 10, use the File History backup feature to back up to an external drive or network location.
• For more information, see Backup and Restore in Windows 10 (in English).
• In Windows, search for and open Backup settings.
• Click Add a drive. Windows searches your computer for usable backup drives.
• Choose an external drive or network location to store your backup files.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

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