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‎07-09-2017 11:45 PM

HP Recommended
Product: HP15 D070TU
Operating System: Microsoft Windows 10 (64-bit)

Just got the Smart hard disk error, so F2 and ran the disk test in system diagnostics and got a failure.

Failure ID: 90AC5L-76CMX-MFKR7G-60CE03 Product ID: G4X21PA#ABG

 

The laptop is out of warranty, it's just over 3 years old.

 

What can do I to fix this error?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2017 11:55 PM

HP Recommended
The hard drive has failed and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

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3 REPLIES 3

‎07-09-2017 11:55 PM

HP Recommended
The hard drive has failed and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-10-2017 09:41 PM

HP Recommended

Thanks, so would either of these HDD be ok, I currently have a 750GB HDD installed. Western Digital WD10JPVX 1tb or Seagate Barracuda 1tb ST1000LM048 . Do I have to do anything before installing the new HDD? I'm running Windows 10. 

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‎07-11-2017 02:00 AM

HP Recommended

Either of those should be fine. Nothing to do before installing it-after installing you will boot from your Recovery media to install Windows.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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