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‎03-21-2021 01:47 PM

HP Recommended
Product: envy 14 beat edition
Operating System: Microsoft Windows 7 (64-bit)

hello , i had problem with my laptop long time ago it was blue screen but these days  the laptop start to make lot of problems when i open it sometimes it work normally and some the laptop stop automatically and when the laptop try to start it takes me recovery system or it shows like in the attached pics i did test for the laptop but nothing happen is the problem from the hard drive and should i replace it with new one or what ? if yes what kind of hard drive should i buy?

thanks in advance.

Jehad Al Kaabi

20210320_105739.jpg20210320_115911.jpg20210321_130220 (1).jpg20210321_162215.jpg 

2 REPLIES 2

‎03-21-2021 05:23 PM

HP Recommended

@liamkaabi 

The information you provided is for a SERIES, not for a specific model.  We need the specific model number to recommend a replacement drive.



I am a volunteer and I do not work for, nor represent, HP
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‎03-25-2021 10:16 AM - last edited on ‎03-25-2021 10:29 AM by Retired

HP Recommended

My laptop is hp envy 14 - 2014ee beat edition

S. N: [Private information removed]

PRODUCT NO. LS495EA#ABV

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