start up diagnosis error: c:\windows\system32\logfiles\srt\srttrails.txt

[mrick70]

I have done so many different system restores, I have even totally wiped my hard drive, I mean TOTALLY reformatted my hard drive, blank, no information on the drive at all and still have the same error on the start up diagnosis.    I have tried everything on Microsofts website.  I have gone into DOS on the recovery option and have tried:

1. Choose Troubleshoot > Advanced Options.
2. Select Command Prompt from list of options.
3. When Command Prompt appears, enter the following lines and press Enter after each line in order to run it:

    bootrec.exe /rebuildbcd
    bootrec.exe /fixmbr
    bootrec.exe /fixboot
4. To perform these commands, you need to know drive letters for all your hard drive partitions. In Command Prompt you should enter the following (but remember to use the letters that match your hard drive partitions on your PC):
    chkdsk /r c:

still have the same error :c:\windows\system32\logfiles\srt\srttrails.txt

[personal information removed]

Product Number

N5Y13UA#ABA

Windows 10 Home 64-bit

[WAWood]

@mrick70

This error is most often seen when Windows Update crashes and leaves the PC in a corrupted state, with the error message buried in that log.

But, you said you completely blanked your drive, so there should be nothing there when you are attempting to do a clean reinstall of Win10.

IF your drive is indeed blank, then what are you using to boot in order to get into DOS?

[mrick70]

I have another laptop and went to Microsoft and downloaded the ISO. Then I transferred it to a DVD to do a clean install on it. After it was done and prior to the first boot into windows I went into the Startup Diagnosis and no errors were found. After windows loaded for the first time I restarted and again checked the Startup Diagnostic and yep there was the same pain in my butt error!!!

So where do we go from here?

[WAWood]

@mrick70

Based on what generally causes this, my guess is that after your reboot, Win10 starts immediately doing Windows Updates and that leads to the logfile problem.

If you can get to a command prompt, then enter "winver" to see what build of Win10 got installed.  If it's prior to v 1803, it could be that MS is trying to force the April 2018 Update on you, and that is huge.

If you went into Win10 before a reboot and set it to "metered connections", that should at least prevent Windows Update from running immediately.

[mrick70]

Version 1803 (OS Build 17134.1) is the version I have installed

[Ladyizabelle]

How do i fix the problem because every command that I have tried from multiple sources in the command prompt is not working do I need to just reinstall windows all over again?