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‎10-23-2019 06:49 PM

HP Recommended
Product: Pavilion DV6
Operating System: Microsoft Windows 10 (64-bit)

Hello,
I am from islamabad  Pakistan .I was working in Andriod studio than I need to enable VTx . So when i enabled than I saw startup issue.  They killed my laptop. Blue screen, no cursor, message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then you can restart. 100% complete. (a hard restart does nothing) If you call a support person give them this info: power safe issue ,  PNp watch  and code Stop code 0xc000021a" and  They say they cannot help, although they were the problem, and they say it's an issue with an old laptop and HP's inability to deal with Windows 10. I have no option to install new window. boot not working. I have work on following step of hp community but after continue startup than one hour later option come restart again and again. Please solve my issue because I have Final project in this laptop. I scared for this issue because my 4th year hardworking can be finish.   I need help in recovering my files please as soon as possible.

2 REPLIES 2

‎10-26-2019 05:19 PM

HP Recommended

@Moeed

 

Thank you for joining the HP Community.

 

I would suggest you contact HP Smartfriend for further assistance.

 

Click here: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎10-29-2019 03:14 PM

HP Recommended
  1. Use Windows search to find Command Prompt. Right-click on it and choose Run as Administrator. If asked, enter the password.
  2. In the CMD window type sfc /scannow. Be patient until the process is finished.
  3. Check if the problem persists.

In case you couldn’t run SFC scan, give DISM scan a go:

 

Start the command prompt as administrator (as described earlier) and enter the following command: DISM /Online /Cleanup-Image /RestoreHealth.
  1. This scan may take up to 20 minutes. After this scan, run SFC scan again.
  2. Check if the problem was solved.

https://geeksadvice.com/fix-your-pc-ran-into-a-problem-and-needs-to-restart/

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