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‎08-06-2020 11:11 PM

HP Recommended
Product: HP ENVY Laptop 13-aq0044nr

laptop is not booting and giving blue scree with stop code 0xc000021a

1 person had the same question
1 REPLY 1

‎08-09-2020 03:13 PM

HP Recommended

@Subh_Screen I suggest you make use of the HP recovery media, as the BSOD error you've mentioned is a OS system file corruption and the only way to fix it, is by reinstalling/resetting the OS, and here's the best way to get it done, right:
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
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