• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-21-2025 12:55 AM

HP Recommended

stop code critical process died (0xef) windows 11

 

1 REPLY 1

‎12-23-2025 02:45 PM

HP Recommended

Hi @0915961020,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

  1. When did the error start appearing after a Windows update, driver installation, or any hardware changes?
  2. Does the system crash immediately after startup, or does it happen randomly during use?
  3. Have you noticed any recent issues with hardware (like your hard drive or RAM) before the crashes?
  4. Can you still boot into Safe Mode?

Here are some troubleshooting steps you can try:

  • Boot into Safe Mode: Restart your PC and hold Shift + Restart → Troubleshoot → Advanced options → Startup Settings → Enable Safe Mode. This helps isolate if a driver or software is causing the crash.
  • Run System File Checker: In Safe Mode, open Command Prompt as admin and type:
  • sfc /scannow

This will scan and repair corrupted system files.

  • Run DISM tool: In Command Prompt, type:
  • DISM /Online /Cleanup-Image /RestoreHealth

This can repair Windows image corruption that may trigger the error.

  • Check drivers: Update or roll back recent drivers, especially for graphics, storage, or network adapters. Outdated or incompatible drivers are often the culprit.
  • Check hardware: If possible, run memory diagnostics (Windows Memory Diagnostic) and check your hard drive for errors. Faulty RAM or storage can cause this stop code.
  • System Restore: If you have a restore point from before the issue started, restoring may fix the problem without losing your files.


I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.