stuck in sleep mood

[robert378]

hp envy x360 laptop stuck on sleep mood is this any reasion please guied me

[Raj_05]

Hi @robert378,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy x360 laptop is stuck in sleep mode, there are several steps you can try to resolve the issue.

Hard Reset:

• Shut down the laptop completely.
• Disconnect all external devices and the power adapter.
• Remove the battery if it's removable.
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and power adapter.
• Turn on the laptop.

Check Power Settings:

• Make sure that your power settings are configured correctly.
• Go to "Control Panel" > "Power Options" and check the settings for sleep mode and other power-related options.

Update Graphics Drivers:

• Outdated or incompatible graphics drivers can sometimes cause sleep mode issues.
• Visit the official HP website or use the device manager to update your graphics drivers.

Windows Update:

• Ensure that your operating system is up-to-date by installing the latest Windows updates.

BIOS/UEFI Update:

• Check if there is a BIOS or UEFI update available for your laptop on the HP support website. Be cautious while updating the BIOS, as it is a critical component.

Check for External Devices:

• Disconnect all external devices (USB drives, external hard drives, etc.) and check if the issue persists. Sometimes, external devices can interfere with the sleep mode.

Power Troubleshooter:

• Run the built-in Power Troubleshooter in Windows to identify and fix power-related problems.

Disable Fast Startup:

• Fast Startup can sometimes cause issues. You can disable it by going to "Control Panel" > "Power Options" > "Choose what the power buttons do" and unchecking "Turn on fast startup."

Check for Malware:

• Run a full antivirus scan to ensure that malware or viruses are not causing the issue.

Restore to a Previous State:

• If the issue started recently, you can try using System Restore to revert your system to a previous state when it was working correctly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support