• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-08-2016 03:37 PM

HP Recommended

Hi,

 

Here's a link for ordering Recovery Media from HP.

 

http://support.hp.com/us-en/document/bph07143?jumpid=hpr_r1002_usen_link1

 

However, there may be another option available.  Let me know the current OS installed on your Stream - if it's Windows 10, did the machine ship with this OS, or did you upgrade from 8?

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-08-2016 03:58 PM

HP Recommended
Its 10 now was shipped with 8
Was this reply helpful? Yes No

‎05-08-2016 04:05 PM

HP Recommended

Hi,

 

In that case, as long as the previous installation of Windows 10 had activated Ok after the upgrade from 8, you can just perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-08-2016 04:10 PM

HP Recommended
I can't get pass the log in
Was this reply helpful? Yes No

‎05-08-2016 04:26 PM

HP Recommended

Hi,

 

You don't need to - just create the installation media on another PC, then boot from it to reinstall Windows 10 on the Stream.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-09-2016 07:19 AM

HP Recommended
Will ad card work?
Was this reply helpful? Yes No

‎05-09-2016 07:19 AM

HP Recommended
Will sd* cars work?
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.