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‎06-15-2017 10:03 PM

HP Recommended
Product: HP ENVY x360 (m6-w102dx)
Operating System: Microsoft Windows 10 (64-bit)

I just got the latest Windows 10 update and I keep getting upon restart a system error: see attached screenshot.

So apparently there is a conflict between the latest Windows 10 update and the Accelerometer software.  Can someone help me please?  This pops up everytime I restart my laptop.finggreat.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2017 10:27 PM

HP Recommended

@ejhaney


Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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4 REPLIES 4

‎06-15-2017 10:27 PM

HP Recommended

@ejhaney


Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-15-2017 10:36 PM

HP Recommended

Hello @ejhaney

 

Just to add-up to @banhien

 

Please, try the suggestion posted above to reinstall HP 3D drive guard.

 

 

If 3D drive guard doesn't help, also, try reinstalling the Microsoft Visual C++ redistributable

 

version 2017 >> https://go.microsoft.com/fwlink/?LinkId=746572

version 2015 update 3 >> https://www.microsoft.com/en-us/download/details.aspx?id=52685

 

 

Hope this helps

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-15-2017 11:51 PM

HP Recommended

thanks for the help but I cannot find the HP 3D DriveGuard in the Device Manager.devicemanager.JPG

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‎06-16-2017 01:28 PM

HP Recommended

Thank you so much!  I downloaded and installed your link and no more System Error pop up!  I really appreciate your help!

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