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miguelmartino Student
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system error

g7-1219wm notebook pc
Microsoft Windows 10 (64-bit)

my computer gave me a computer error.  it was a blue screen like bsod but instead said critical process died.  it was an all blue screen which read that.  what would that error message mean if i got my computer back in may of 2012.  for how much longer can i keep my computer going rather than just throwing it away in the trash?????????  can someone please tell me whats going on here?  rsvp.  thank you. 

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system error

Hello @miguelmartino 

 

Welcome to the HP Support Community.

 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues. You just need to relax and calm down.

 

Despite this error message, are you able to start your PC now ? Can you load it to the Desktop ?

 

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

 

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

 

At its most basic level, the cause is simple—a background process which Windows relies on has become corrupted. It could have either stopped entirely, or its data has been incorrectly modified.

 

In order to troubleshoot, I would need some specific information.

 

 

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

 

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.

 

 

Second - collect dump files

 

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

 

 

Third - test your hardware for issues

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

If the tests pass without issues, continue. If not, please, let me know

 

 

Four - check your PC for viruses/malware

 

You can use the free HitmanPro or ESET Online scanner (free scanners)

 

>> http://www.surfright.nl/en/hitmanpro

>> https://www.eset.com/us/online-scanner/

 

 

Last but not least - Update all your drivers using HP Support Assistant

 

Instructions

>> http://support.hp.com/us-en/document/c03467905

 

 

 


@miguelmartino wrote:

my computer gave me a computer error.  it was a blue screen like bsod but instead said critical process died.  it was an all blue screen which read that.  what would that error message mean if i got my computer back in may of 2012.  for how much longer can i keep my computer going rather than just throwing it away in the trash?????????  can someone please tell me whats going on here?  rsvp.  thank you. 


 

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