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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- system recovery software

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07-05-2025 05:33 AM
i cant find the hp factory recovery software anywhere..where can i get it from? someone please advise..thanks..product id# is 3TT16UA#ABA.
07-05-2025 06:43 AM
HP has withdrawn support for the Cloud recovery tool since your notebook is over 5 years old.
If you want the original HP factory recovery image USB, the only place that I know of where you can find that would be from this vendor at the link below:
Note that you can always reinstall W10 for free by making a bootable USB installation flash drive with the Media creation tool from the link below:
After W10 has completed installing, you can install the drivers and available software from your notebook's support page:
HP Notebook - 15-bs212wm Software and Driver Downloads | HP® Support