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Locked

‎08-27-2020 12:07 PM

HP Recommended
Product: HP Laptop 17-by0XXX
Operating System: Microsoft Windows 10 (32-bit)

I am unable to log in to my usual profile. I receive a message that I cannot be signed in and then I am forced to operate from a temporary profile. I have no access to any of my files. Anyone out there who can help? I am using Windows 10 on my HP laptop.

1 REPLY 1

‎08-30-2020 07:52 AM

HP Recommended

@TraumaDoc

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

  1. Shut down the Notebook and upon restarting keep tapping on F11 till you get to the Windows Recovery Manager Screen
  2. Click on Troubleshoot > Advanced Options > Command Prompt.
  3. In Command Prompt, type the following command, and then hit Enter:
    Net user administrator /active:yes
  4. Restart your PC, login to Administrator
  5. Try to backup your files or create another New Admin Account

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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