the administrator account is disabled it wont even allow me to attempt to enter a password

[iggywiggy1234]

i bought a hp laptop for my gf and the guy gave me the password but the admininstrator acount is disabled it wont even give me the option to enter a password. and i cant factory reset it (cause idk how) cansome one help me plz

[Kuroi_Kenshi]

Hi @iggywiggy1234, Welcome to the HP Support Community! 

I’ve got you! 😊 Since the administrator account is disabled, you won’t be able to enter a password or reset it normally. Here’s what you can do to enable the admin account and gain access:

Option 1: Enable Administrator Account in Safe Mode

1️⃣ Restart your laptop and keep pressing F11 (or Shift + F8) until the Advanced Startup menu appears.
2️⃣ Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
3️⃣ When the laptop restarts, press 4 or F4 to enter Safe Mode.
4️⃣ Once in Safe Mode, press Win + R, type cmd, and hit Enter.
5️⃣ In the Command Prompt, type: net user administrator /active:yes

6️⃣ Press Enter, then restart your laptop. You should now see the Administrator account on the login screen!

Option 2: Factory Reset Your Laptop (if needed)

1️⃣ Turn off the laptop.
2️⃣ Press F11 while turning it on (this opens the Recovery Mode).
3️⃣ Select Troubleshoot > Reset this PC > Remove everything.
4️⃣ Follow the on-screen instructions to reset your laptop.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[iggywiggy1234]

There is no option for me to reset my pc

 

[VikramTheGreat]

HI @iggywiggy1234,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that the previous steps didn’t resolve the issue, and I know how frustrating that can be. In this case, the best option would be to perform a clean installation of Windows using a USB flash drive. To proceed, you’ll need a 32GB USB drive and access to another Windows 10 PC to create the recovery media. 

Please try the steps shared from the link: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support