the computer restarted unexpectedly

[binu1978]

the computer restarted unexpectedly or encountered an unexpected error, windows installation cannot proceed to install windows 

[Garp_senchau]

@binu1978,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

To fix the problem, you don’t have to close the error message or click OK, and follow these steps:

Open a command prompt window. From here, you need to open the registry editor by running the regedit command.


 

1. Got to the registry key HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\ChildCompletion
2. In the right pane, locate the setup.exe parameter. Its value is likely to be 1. Change it to 3 and save the changes;

Note. This value forces the Windows Installer to proceed to the next stage of the operating system installation

Close the Registry Editor and restart your computer by clicking OK in the error windows.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,