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lorineilsencarr Student
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the driver is not supported on this OS version (10.0.17763).

laptop EBD95ITM
Microsoft Windows 10 (64-bit)

I Have a brand new laptop. I have only been using it for a few days and now I am getting the above error. Please help.

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Provost Provost
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the driver is not supported on this OS version (10.0.17763).

@lorineilsencarr 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
rocko009 Tutor
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the driver is not supported on this OS version (10.0.17763).

hey, just go to windows official site and download windows update assistant from there by clicking on update windows.

the latest version of windows is 1903 and please check yours beforehand. this will hopefully solve your problem.

Nerdacious Honor Student
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the driver is not supported on this OS version (10.0.17763).

Thanks.  I have an HP Omen laptop (dc-0052nr), and updating to the latest version of Windows 10 (1903) resolved the issue.

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